The customer has the legal right to cancel his order within fourteen (14) working days, starting on the day after the day on which the goods are received. The right of withdrawal can be executed without giving any reason .

The customer returning a Product within this period will obtain a reimbursement of both the amount of the product and the shipping costs (which do not include the returning costs). Following design-chair-shop.com proposal, the customer having exercise his cancellation’s right, may choose for an exchange or a credit of the same amount.

You can exercise your right to cancel by e-mail or another durable medium. In order to process the return as fast as possible and most convenient for you, we would like you to contact our Customer Service:
- By e-mail : to info@design-chair-shop.com or via the direct contact form available from our contact page at
- By mail : to the address DCS Chair Ltd, 62 Richmound Road, Kingston upon Thames, KT2 5EH London, United Kingdom

Any goods returned without prior notice and accordance by our customer service will not be accepted.

The customer will be refunded within (30) days from the order is received in our warehouse. Refunds are generally made by bank transfer so design-chair-shop.com may need the customer’s bank details.

The goods should be returned to the following address:

DCS Chair Ltd
62 Richmound Road
Kingston upon Thames
KT2 5EH London
United Kingdom

The Customer is able to organize the return himself at his own expense to the address above. We recommend that all goods should be send by traceable post.